Returns and Cancellations

Use this page to let us know you want to request a return, or contact us about a problem with your product.

Before filling in the form below, please read our terms and conditions which help explain our processes according to your particular issue.

Please give as much information as you can, order numbers, contact details, and descriptions of your issue. Photos of any damage or faults are especially helpful, and help to get your issue resolved more quickly.

We will get back to you as soon as we can to resolve your issue and/or arrange your return.

Please note: 
Any items being returned for exchange / inspection / testing - should be in the original packaging. If you no longer have the original packing, it is your responsibility to ensure the product is adequately protected and secure for courier transport. 

Any items being returned in your own packaging must be packed in a parcel of similar size to the original packaging you received the item in. If your return parcel is too long in any dimension, the courier may refuse collection.

The packed dimensions of all our products are available on our website for reference.

Transit damage other than during original purchase delivery, is not covered by the guarantee.

Please do not return items to 10 Cheyne Walk, Northampton, NN1 5PT