For purchases made in 2020 and onwards, we offer a lifetime warranty on your Khyam Product(s).
For more than 30 years, here at Khyam, we've engineered innovative tents, awnings and equipment for camping and outdoors, all of which we build to last. This is why we provide a product guarantee for every single item’s reasonable lifetime, at no additional cost. We at Khyam (UK) Ltd will therefore guarantee to undertake a review of all product returns and assess them individually based on their usage. If we find a genuine fault or defect in your item that shouldn’t be there, based on normal use, then we’ll repair or replace it for free – no questions asked. But, if that 20-year-old tent of yours has seen more summits than hot dinners, then it might be time to buy a new one! In any case, we’ll review each case and will let you know if we can fix or replace it.
The Product Lifetime Guarantee does not apply for any specific period as each of our products have different expected lifetimes. As an example, a highly technical RAPIDEX awning will have a different expected product lifetime to a standard awning. Other factors are taken into consideration also. We have produced a general guidance matrix for expected product lifetimes here. Please note that the matrix is for guidance and information purposes only as we will assess each individual item and the applicability of the Product Lifetime Guarantee based on a number of factors.
You can find out more about our Product Lifetime Guarantee including the FAQs for all Khyam products here.
How to Claim
Contact the store or website that you bought the product from. You’ll need to have your proof of purchase ready and your retailer will then work with us on your claim.
If you bought the item directly from us, simply get in touch with by using this form
For claims made in the first 30 days, the product will be replaced with a new model, after 30 days, the product will be repaired. If we cannot repair it though, then the item will be replaced. If a claim is also made in the first 60 days, we will cover all transport/delivery costs, after 60 days, you are responsible for getting the product back to us, and back to you again.
You’re also well covered as this guarantee doesn’t affect your statutory rights.
If you still have questions or want to have more information on our Product Lifetime Guarantee, then feel free to contact our customer services team through our website on www.khyam.co.uk
Please note, the lifetime warranty is only valid if you purchased your product from Khyam (UK) Ltd or if the product was purchased from a retailer who purchased the product from Khyam (UK) Ltd.